PROBLEM CLAUSE

Welcome to the Daudelle.com Help Center! Here you'll find answers to frequently asked questions to help you shop and use our sportswear and yoga mats more easily and smoothly.

I. Product-Related Questions
1. What sports products do you sell?
We offer high-quality sportswear and yoga mats suitable for fitness, yoga, home stretching, and everyday exercise.
2. What are the materials and features of your sportswear?
Our sportswear uses breathable, elastic, and comfortable fabrics, balancing support and freedom of movement, suitable for different intensity training.
3. What types of exercise are your yoga mats suitable for?
Our yoga mats are designed to be non-slip, shock-absorbing, and durable, suitable for yoga, Pilates, home stretching, and light training.
4. Are the products environmentally friendly or washable?
Our yoga mats are made of environmentally friendly materials and can be wiped with warm water and mild detergent; sportswear can be machine washed or hand washed, please refer to the washing instructions on the label.

II. Orders and Payments
5. How do I place an order?
Select your desired items on the website, add them to your shopping cart, complete the checkout process, and make your payment.
6. What payment methods do you support?
We support major credit cards, debit cards, and some third-party payment platforms.  Please see the checkout page for details.
7. Can I modify or cancel my order?
If your order has not yet been shipped, please contact our customer service as soon as possible to modify or cancel it. Once the order has been shipped, it cannot be canceled.

III. Shipping and Delivery
8. Which regions do you ship to?
We primarily ship within the United States. You can check the shipping options during checkout.
9. What is the estimated delivery time?
Within the United States: Usually 3-7 business days.
Delivery times may be delayed due to peak seasons or customs clearance.
10. How can I track my shipment?
After shipping, you will receive a confirmation email containing a tracking number. You can track your package status on the shipping company's website or our website.

IV. Returns, Exchanges, and Refunds
11. Can I return or exchange a product?
Eligible products can be returned or exchanged within 30 days of receipt. Please see our return and exchange policy for details.
12. Do the products have a quality guarantee? If you receive a product with manufacturing defects or shipping damage, please contact us within 7 days, and we will provide an exchange or refund.

V. Use and Maintenance
13. How to clean and maintain sportswear?
It is recommended to wash according to the care label instructions.
Avoid high-temperature drying or bleaching.
Maintain the fabric's elasticity and breathability.
14. How to clean a yoga mat?
Wipe with warm water and a mild detergent.
Dry after cleaning, avoiding direct sunlight.
Avoid scratching the mat surface with sharp objects.